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Mash Networks Store Playbook

A practical guide to building high-performing DTC stores

1. What a Great Mash Store Does

A high-performing store does three things consistently:

  1. Justifies the purchase quickly

  2. Reduces friction at every step

  3. Subtly creates a reason to come back

This is not a catalog. It is a conversion system. We assume that a store visitor is already considering the purchase of your product. We close the deal.


2. Conversion First: How Customers Decide

You store experience must answer::

  • What is this?

  • Why is it different?

  • Why should I buy it now?

  • Will I like it?

What this means for your store pages

Store Banner Image

  • Images should be 1330X300 pixels, jpeg

  • Tout your brand! Visually communicate why you are different.

  • Pro tip: Swap new images in for promotions.

  • Use middle 50% so no cropping in mobile

Product Highlight

  • A compelling hero image, transparent background is preferred

  • A Product Selling Line ( his is about usage, emotion, and impulse)

What this means for your Product pages

Main section and Images

  • Product name (clear, not clever)

  • Subheader (context + persuasion)

  • Primary image and Supporting images: Image

    • 1 = clarity, Images 2–4 = desire

  • All images squarish and 700 px tall. Consistency

Description

  • What makes it special (awards, story, context)

  • Tasting notes (Color / Nose / Palate / Finish)

  • Use occasions (gift, event, personal use, recipes)

Writing Principles

  • Use every field available

  • Write in plain, accessible language

  • Avoid jargon; prioritize clarity

  • Use </br> </br> in description for line breaks


Conversion is in the details

Images

Keep file sizes consistent

Store banner: 1330 x 300 px

Logo file: translucent background (will work for Dark Mode)

Product images: Squareish, and ~700 pixels high

Product selling Line vs. Subheader

These two fields do different jobs. When used correctly, they materially improve conversion. The Selling Line creates desire. The Subheader removes doubt.

Product Selling Line

Store View: Below the product description

Purpose: Drive immediate action

  • Emotional hook

  • Designed to trigger “Add to Cart” directly

  • Max 9 words

  • Punchy, instinctive, non-descriptive

Subheader

Location: Product Page Directly below the product name

Purpose: Increase confidence and conversion

  • Descriptive, clarifying, persuasive

  • Helps the user understand what they’re buying

  • Can flex based on context

Default use:

  • Product type + differentiator

  • Example: “Cask-strength rye finished in port barrels”

Promotional override (important):

  • When there is a strong offer, prioritize it

  • Example: “20% off this week only”


Assortment Strategy (What You Sell Matters)

Start focused:

  • ~6 SKUs

  • ~120–150 bottles

Each SKU should have a role:

  • Hero product (highest conversion)

  • Margin driver

  • Story product (limited, cultural, or passion-driven)

Avoid:

  • Large catalogs with no prioritization

  • SKUs without a clear purpose

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