Getting your store up and running is the exciting final step to making it available for your customers! To do this, you’ll need to set up a DNS record with your domain provider, which helps link your unique store URL to Mash Commerce Cloud™. But don’t worry if it sounds a bit technical—we’re here to support you every step of the way!
What is DNS and why does it matter?
DNS, or Domain Name System, acts like the internet’s friendly address book! It connects your domain name (like store.yourdomain.com) to your charming store on Mash Commerce Cloud™. By setting up your DNS correctly, you make sure that customers who type in your store URL arrive right where they need to be, making their shopping experience smooth and enjoyable!
Steps to set up your DNS and launch your store
Log in to your domain provider
Go to your domain provider’s website (e.g., GoDaddy, Namecheap, Google Domains) and log in to your account.
Navigate to DNS settings
Look for a section called DNS Management, DNS Settings, or Domain Management in your dashboard.
This is where you can add and edit DNS records for your domain.
Add a CNAME record
Find the option to add a new record (or similar).
Select CNAME as the record type.
Enter the following information:
Host/Name: This is the subdomain you want to use, like
store. If you want your store URL to bestore.yourdomain.com, enterstorehere.Points to/Target: Enter the store URL provided by Mash Commerce Cloud™, such as
yourstore.mashcommerce.com.TTL (Time to Live): Use the default value provided by your domain provider (typically 1 hour).
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Save your changes
Click Save or apply changes to finalize the CNAME record. Your domain provider may confirm that the record has been added successfully.
Wait for DNS propagation
DNS changes can take some time to update across the internet. This process, called DNS propagation, usually takes a few hours but may take up to 24-48 hours.
Test your store URL
Once the DNS changes have propagated, visit your custom store URL (e.g.,
store.yourdomain.com) in a browser to ensure it’s working correctly.
Common Questions About DNS Setup
Q: What if I don’t know who my domain provider is?
A: If you’re unsure, check your email records for domain registration details or use a tool like WHOIS lookup to find out.
Q: What happens if I make a mistake?
A: DNS changes are reversible! You can edit or delete records in your domain provider’s dashboard if needed. Contact your domain provider’s support team for help.
Q: Can Mash Commerce Cloud™ help me with this?
A: Yes, our support team can guide you if you encounter issues. Reach out at [email protected].
Why this step is crucial
Setting up DNS ensures that your store URL directs customers to your Mash Commerce Cloud™ storefront seamlessly. A correctly configured DNS improves customer trust by giving them a branded and professional shopping experience.
Next Steps
Test your URL and verify that your store is live.
Learn how to manage other stores by visiting Managing multiple stores.
Start driving traffic to your store by creating a marketing campaign. See Launching a marketing campaign.